Frequently Asked Questions ๐ฌ
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Jump to: Getting Started ยท Finance ยท Hardware ยท Development ยท Time Off ยท Policies ยท Culture ยท YOLO Technical
Getting Started ๐
Where do I find the most important information as a new hire?
Start with these key resources:
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Your complete first 90 days roadmap
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Overview of the handbook
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What drives us
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Equipment setup
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Getting started with code
Are all positions onsite?
Most positions are onsite (5 days/week) at our London, Madrid, or Shenzhen offices.
All our offices are dog-friendly!
This enables the collaboration and rapid execution that drive our success. Some team members work remotely under existing arrangements or in exceptional cases.
Who do I contact for different types of questions?
| Question Type | Contact |
|---|---|
| IT/Technical | #it-support on Slack |
| Finance/Expenses | #finance on Slack |
| Legal/Compliance | legal@ultralytics.com or #compliance |
| Security | security@ultralytics.com |
| HR/Policies | Your manager or HR team |
| General Questions | Your direct manager |
Finance & Expenses ๐ฐ
How do I submit expenses for reimbursement?
- Pay personally and keep receipts
- Submit via company platform with business justification
- Reimbursement processed within 7 business days
- Submit request with cost estimate for pre-approval
- Receive approval before purchasing
- Submit receipts after purchase
See Finance Handbook for complete details.
What's the typical reimbursement timeline?
Reimbursements are processed within 7 business days after submission and approval.
Pro Tip
Submit expenses within the same fiscal quarter for faster processing.
What does per diem cover when traveling?
- All meals (breakfast, lunch, dinner)
- Ground transportation (taxis, rideshares, public transit)
- Incidental expenses (tips, laundry, parking)
- Airfare (economy class only)
See Travel Policy for per diem rates by city.
Does Ultralytics provide company credit cards?
No, Ultralytics does not issue corporate credit cards.
Use personal payment methods for approved business expenses and submit for reimbursement following standard procedures.
What's the referral bonus program?
$5,000 bonus for referring a qualified candidate who:
- Gets hired
- Completes 3 months of employment
See Referral Bonus Policy for eligibility and requirements.
Hardware & Equipment ๐ฅ๏ธ
What equipment do new hires receive?
-
Laptop
- MacBook Air (13", M4, 16GB RAM, 256GB)
- MacBook Pro (14", M5, 16GB RAM, 512GB) for technical roles
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Audio
AirPods Pro
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Display
Apple Studio Display (onsite employees at office desk)
How is equipment delivered?
Equipment ready at your office on day one.
- Order independently
- Submit receipts for reimbursement
- Follow Finance procedures
When can I upgrade my equipment?
Hardware refresh cycle: Every 2 years
graph LR
A[Get Manager Approval] --> B[Order New Device]
B --> C[Use Apple Trade-In]
C --> D[Submit for Reimbursement]
style A fill:#e1f5ff
style D fill:#d4edda
Reimbursed amount = net cost (new device - trade-in credit)
See Hardware Policy for complete details.
Is Rippling MDM required?
Mandatory Requirement
Yes, Rippling MDM is mandatory on all devices used for work before accessing company data.
Install from: app.rippling.com/enroll-device
What if my equipment breaks or gets lost?
Contact IT Support immediately:
- Email: helpdesk@ultralytics.com
- Slack:
#it-supportchannel
Report:
- Physical damage to equipment
- Lost or stolen devices
- Hardware malfunctions
- Security incidents
Can I use my personal device for work?
Personal devices (BYOD) require:
- โ Explicit approval from manager and IT
- โ Mandatory Rippling MDM installation
- โ Compliance with all security policies
Recommendation
Company-provided hardware is the standard approach.
Development & Contributions ๐ป
How do I start contributing to the codebase?
graph TD
A[Fork Repository] --> B[Install Package]
B --> C[Create Feature Branch]
C --> D[Follow Coding Standards]
D --> E[Submit PR]
E --> F[Sign CLA]
F --> G[Address Feedback]
G --> H[Merge!]
style A fill:#e1f5ff
style H fill:#d4edda
See How to Contribute for complete guide.
What are the coding standards?
| Standard | Requirement |
|---|---|
| Line Width | 120 characters maximum |
| Docstrings | Google-style with types |
| Imports | Use pathlib over os |
| Functions | Keep short and focused |
| Testing | All PRs must pass CI tests |
See Development Workflow for complete standards.
What's the PR review process?
- Submit PR with clear description
- CI tests run automatically
- Ultralytics Assistant reviews within minutes
- Team reviews within 1-2 business days
- Address feedback with additional commits
- Once approved, changes merge to main
See Development Workflow for details.
Where can I find the development team contacts?
See Development Team Directory for the complete team list with GitHub profiles.
Time Off & Policies ๐
How much PTO do I get?
25 days of annual PTO (24 days + 1 birthday), plus:
- All official public holidays in your country
- Unlimited sick leave as needed
| Benefit | Details |
|---|---|
| Allocation | Full from day one |
| Rollover | Up to 15 days (40 day max balance) |
| Tenure Bonus | +1 day every 2 years (up to 30 days total) |
See PTO Policy.
How do I request time off?
- Submit request in Rippling
- Wait for manager approval
- Update team calendar and Slack status
Notice Requirements
- Vacation: 2 weeks minimum
- Short breaks: 1 week minimum
- Contractors: 30-day waiting period
What's the relocation policy?
Eligible employees relocating to hub cities receive:
| Benefit | Amount | Requirements |
|---|---|---|
| Payment | $6,000 flat one-time | Business-critical move |
| Cities | Madrid, London, Shenzhen | Pre-approval required |
| Commitment | 18 months tenure | Mandatory |
See Relocation Policy for eligibility.
Policies & Procedures ๐
What software can I use?
Only approved software listed in the Software Policy.
Request new software:
- Check Approved Vendor Database
- Get manager approval
- Submit via Vendor Onboarding Form
- Security and Legal review
- Install after final approval
How are email signatures managed?
Email signatures are automated via Google Workspace:
- โ Pulls info from your Google Workspace profile
- โ Updates automatically across the organization
- โ No manual configuration needed
Ensure "My signature" is enabled in Gmail Settings. See Email Signatures.
What training is required?
All employees complete annual mandatory training:
- CCPA (California Consumer Privacy Act)
- GDPR (General Data Protection Regulation)
- General Security Awareness
- Secure Code Training (YOLO and Platform teams only)
Training delivered via Vanta.
Where do I report security incidents?
Report Immediately
- Email: security@ultralytics.com
- Slack:
#compliancechannel (tag@compliance-team)
Company Culture & Goals ๐ฏ
What are Ultralytics' core values?
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Relentless Progress
Constantly evolving and improving
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Strive for Excellence
Perseverance in achieving quality
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Actions, Not Words
Defined by what we do
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Act with Urgency
Move swiftly to capture opportunities
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Open Access to All
Transparent communication for everyone
See Mission & Values.
What are the company goals?
2025 strategic priorities:
| Focus Area | Goals |
|---|---|
| Product Excellence | YOLO11 leadership, best-in-class performance |
| Community Growth | 1M+ monthly downloads, 50K+ Discord members |
| Business Development | Scale commercial licensing, expand customer base |
| Technical Infrastructure | Launch Platform v2.0, achieve 99.9% uptime |
| Security & Compliance | Complete SOC 2 and ISO 27001 certifications |
See Company Goals for complete KPIs.
How does Ultralytics use OKRs?
We use quarterly OKRs (Objectives and Key Results) for goal setting:
- Company-level OKRs cascade to team and individual goals
- Quarterly planning and review cycles
- Target 70-80% achievement (not 100%)
- Transparent and visible across organization
See OKRs for framework details.
Technical YOLO Questions ๐ค
Where do I find technical documentation for YOLO models?
For technical questions about YOLO models, training, inference, and deployment:
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Complete technical guides
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Common technical questions
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Model training
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Export and inference
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Community support
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Open-source contribution
Still Have Questions? ๐ค
Can't find what you're looking for?
- Browse the handbook: Use search or navigation to find specific topics
- Ask your manager: First point of contact for most questions
- Contact specialized teams: IT, Finance, Legal, Security
- Check documentation: YOLO Docs for technical questions
This FAQ is continuously updated. Have a question that should be added? Contact your manager or submit a handbook improvement PR!